Terms and Conditions of Service

Effective Date: November 18, 2025 Last Updated: November 18, 2025

Introduction

These Terms and Conditions ("Terms") govern your use of products and services provided by TIME DROPS LLC ("TIME DROPS," "we," "us," or "our"), including:

BY PURCHASING, DOWNLOADING, INSTALLING, OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.

If you do not agree to these Terms, do not use our Services.

1. Definitions

2. Acceptance of Terms

2.1 Agreement

By using our Services, you represent that:

2.2 Updates to Terms

We may modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date.

Material changes will be communicated via:

Continued use of Services after changes constitutes acceptance of modified Terms.

If you do not agree to modified Terms, you must stop using the Services.

3. Services Description

3.1 TIME DROPS Swim Timing System

Complete Timing Solution:

Hardware Devices (with embedded firmware manufactured by TIME DROPS LLC):

Software Applications (run on user-provided devices):

Important: Standard messaging and data rates may apply when using mobile applications (TIME DROPS Live) or cloud-connected features. You are responsible for any charges from your mobile carrier or internet service provider.

User-Provided Hardware (NOT included, NOT covered under warranty):

Purpose: Accurate timing and management of competitive swimming events.

3.2 Cloud Services

Backend Services:

4. Account Registration and Access

4.1 Account Creation

To use certain Services (e.g., purchasing products, publishing meets), you must create an account:

4.2 Account Security

Your Responsibilities:

We are not liable for losses resulting from unauthorized account access due to your failure to maintain security.

4.3 Account Suspension or Termination

We may suspend or terminate your account if:

You may terminate your account at any time by contacting us at support@time-drops.com.

5. Purchases and Subscriptions

5.1 Product Purchases

Hardware Products:

Taxes:

5.2 Subscriptions

Annual Subscription Model:

First Year/Season Free with Hardware Purchase:

Subscription Includes:

Payment Processors:

5.3 Refunds and Returns

Hardware Products - 30-Day Satisfaction Guarantee:

Items NOT Eligible for Return:

Software Subscriptions:

Defective Products:

5.4 Payment Terms

Payment is due immediately upon purchase or subscription renewal.

Failed or Late Payments:

When Subscription Expires or Lapses:

Feature Limitations: When your subscription expires (or payment is not received), we may limit or disable system features, including but not limited to:

Basic Timing Functionality:

System Disablement: We reserve the right to disable the system entirely if:

We will make reasonable efforts to:

To Avoid Interruption:

6. Use of Services

6.1 Permitted Use

You may use Services for:

6.2 Prohibited Use

You may NOT:

Violation may result in account termination and legal action.

6.3 Meet Operator Responsibilities

If you publish meet results using TIME DROPS Live, you are responsible for:

We are not responsible for content you publish or privacy violations arising from your publication of meet data.

6.4 Spectator Responsibilities (TIME DROPS Live)

If you use TIME DROPS Live, you agree to:

7. Intellectual Property

7.1 Our Intellectual Property

Ownership:

Trademarks:

7.2 License to Use Software

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Restrictions:

7.3 Your Content

Content You Create:

License to Us: By publishing content via Services, you grant us a limited license to:

This license:

You represent that:

8. Timing Accuracy and Disclaimers

8.1 Timing System Accuracy and Equipment Testing

IMPORTANT - READ CAREFULLY:

The TIME DROPS Swim Timing System is designed to provide accurate timing for competitive swimming events. When functioning properly, the system provides reliable, accurate timing data.

However, like any electronic system, the equipment may fail to operate or capture times due to:

Important distinction:

Our Commitment:

We WILL make every reasonable effort to:

We CANNOT guarantee:

Your Responsibilities:

As meet operator, you are responsible for:

1. Backup Timing Systems (CRITICAL):

2. Pre-Meet Testing (STRONGLY RECOMMENDED):

3. Timely Issue Reporting:

4. Proper Installation and Configuration:

5. Battery Maintenance:

6. Following Governing Body Rules:

7. Verifying Results:

We are NOT liable for:

Direct Damages:

Indirect/Consequential Damages:

Even if:

Maximum Liability: Our total liability is limited to repair/replacement of defective equipment (for subscribers) or refund of purchase price (whichever is less). See Section 9.3 for complete limitation of liability.

Critical Meets:

If you have an important championship or qualifying meet:

We strongly recommend having a backup console or manual timing system for critical meets.

USE BACKUP TIMING SYSTEMS AS REQUIRED BY YOUR GOVERNING BODY.

8.2 System Availability

Services are provided "AS AVAILABLE."

We do not guarantee:

Service Interruptions may occur due to:

We will make reasonable efforts to:

We are not liable for damages resulting from service interruptions.

9. Warranty and Liability

9.1 Hardware Warranty and Repair Coverage

For Active Subscribers:

Subscription Includes Hardware Repair/Replacement:

Equipment NOT Covered (Even If Purchased Through Us):

Software vs. Hardware:

Battery Replacement and Care:

Non-Rechargeable Batteries (User Responsibility):

Rechargeable Batteries (Covered):

Battery Care Requirements:

Coverage DOES NOT Include:

Note on "For Any Reason" Coverage: While we cover most damage including accidents and water damage, we reserve the right to deny claims for:

For Non-Subscribers:

Limited 1-Year Warranty:

To Make Warranty or Repair Claim:

  1. Contact us at support@time-drops.com

  2. Provide:

  3. Troubleshooting: We will attempt to diagnose issue remotely first

  4. Return Authorization: If return necessary, we will provide RMA (Return Merchandise Authorization) number

  5. Shipping Costs:

    Initial 12-Month Warranty Period:

    After 12 Months (Active Subscribers):

    Non-Subscribers:

  6. Return the Defective Unit:

  7. Repair/Replacement:

  8. Expedited Advance Replacement (Urgent Cases):

  9. Turnaround Time:

Shipping Tips:

THIS IS YOUR SOLE WARRANTY FOR HARDWARE. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.

9.2 Software Warranty

SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

We disclaim all warranties, express or implied, including:

We do not warrant that:

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR:

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MAXIMUM LIABILITY:

Our total liability for all claims related to Services shall not exceed the amount you paid us in the 12 months prior to the claim, or $500, whichever is greater.

Exceptions:

Some jurisdictions do not allow limitation of liability for personal injury or certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

9.4 Indemnification

You agree to indemnify, defend, and hold harmless TIME DROPS LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

This indemnification survives termination of these Terms.

10. Data and Privacy

10.1 Privacy Policy

Your use of Services is also governed by our Privacy Policy: https://time-drops.com/privacy_policy.html

Key Points:

See Privacy Policy for complete details.

10.2 Data Ownership

Your Data:

Performance Data:

Backups:

10.3 Data Deletion

You may request deletion of:

Contact us at support@time-drops.com to request deletion.

We will delete data within 30 days, except:

11. Third-Party Services

11.1 Payment Processors

Payments are processed by:

Use of payment services is subject to their terms:

11.2 Google Services

We use Google services:

Use of these services is subject to:

Services may contain links to third-party websites or services.

We are not responsible for:

Use of third-party services is at your own risk.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law principles.

12.2 Venue

Any disputes shall be resolved in the state or federal courts located in Contra Costa County, California.

You consent to personal jurisdiction in these courts.

12.3 Dispute Resolution Process

Before Filing Suit:

You agree to attempt informal resolution:

  1. Send written notice of dispute to support@time-drops.com
  2. Include description of dispute and desired resolution
  3. We will respond within 30 days
  4. We will attempt good-faith negotiation for 60 days

If Informal Resolution Fails:

You may pursue claims in small claims court or through binding arbitration (your choice).

12.4 Arbitration (Optional)

Either party may elect binding arbitration:

Arbitration Agreement:

You may opt out of arbitration by sending written notice within 30 days of first accepting these Terms to support@time-drops.com.

12.5 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS.

You waive any right to:

If class action waiver is found unenforceable, arbitration agreement does not apply to that claim.

12.6 Time Limit for Claims

You must bring any claim within 1 year of the event giving rise to the claim.

Claims not brought within 1 year are waived.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TIME DROPS LLC regarding Services.

Supersedes all prior agreements or communications.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

Invalid provision will be modified to the minimum extent necessary to make it enforceable.

13.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Waiver of any breach does not waive future breaches.

13.4 Assignment

You may not assign these Terms without our written consent.

We may assign these Terms to any successor entity (e.g., in merger or acquisition).

13.5 Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control:

13.6 Notice

To You:

To Us:

13.7 Export Compliance

Services may be subject to U.S. export control laws.

You may not:

You represent that you are not located in a prohibited jurisdiction and are not on any U.S. government restricted party list.

13.8 U.S. Government Rights

If Services are used by U.S. Government, software is "commercial computer software" subject to limited rights per FAR 12.212 and DFARS 227.7202.

13.9 Survival

Provisions that by their nature should survive termination will survive, including:

14. Contact Information

TIME DROPS LLC

Email: support@time-drops.com Address: 1839 Ygnacio Valley Rd #165, Walnut Creek, California 94598, United States Website: https://time-drops.com

For Support: support@time-drops.com For Privacy Matters: support@time-drops.com For Legal Matters: support@time-drops.com

15. Acknowledgment

BY USING SERVICES, YOU ACKNOWLEDGE THAT:

✓ You have read and understood these Terms ✓ You agree to be bound by these Terms ✓ You have authority to enter into this agreement ✓ You understand the limitations on timing accuracy and liability ✓ You will use backup timing systems as required ✓ You are responsible for proper use and configuration of equipment ✓ You understand we are not liable for timing errors or meet disputes ✓ You will comply with all applicable laws and governing body rules ✓ You will protect privacy of swimmers and obtain necessary consents

IF YOU DO NOT AGREE, DO NOT USE SERVICES.

These Terms and Conditions are effective as of November 18, 2025 and supersede all prior versions.

Last Updated: November 18, 2025

Quick Reference: Key Points

What You Can Do:

What You Cannot Do:

Important Disclaimers:

Your Responsibilities:

Questions? Contact us at support@time-drops.com